Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and payment security.
Answers to the questions we hear most. Can’t find what you need? Email
support@thebaristabench.store or call (480) 695-5048.
Orders & payment
How do I place an order?
Add items to your cart and check out securely on thebaristabench.store. You’ll receive an email confirmation with your order number immediately after your payment is authorized.
What payment methods do you accept?
We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover. All prices are in U.S. dollars (USD).
When am I charged, and is it a one-time charge?
Your card is authorized at the time you place the order and charged once your order is confirmed. Every purchase is a single, one-time transaction — we do not offer subscriptions and never store or bill your card on a recurring basis. See Payment & Security.
Is my payment information secure?
Yes. Our checkout is encrypted end-to-end with TLS/SSL, and card data is processed by a PCI-DSS–compliant payment gateway. We never see or store your full card number. Details on our Payment & Security page.
Can I change or cancel my order?
Because we hand orders to the carrier quickly, we can usually change or cancel only within a short window after purchase. Email us right away — the exact cancellation window and process are on the Returns, Refunds & Cancellations page.
Shipping & delivery
How fast do you ship?
In-stock orders are processed and handed to the carrier within 0–2 business days. You’ll get tracking by email as soon as a label is created.
How much is shipping?
Shipping is calculated at checkout based on the carrier and destination. Orders over $149 ship free within the contiguous United States. Full detail on the Shipping Policy page.
Do you ship internationally?
We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. If you’re outside the U.S., email us and we’ll tell you whether we can accommodate your order.
How do I track my order?
Every shipment includes a tracking number, emailed to you when the label is generated. If you haven’t received tracking within 2 business days, contact us.
Returns & warranty
What is your return policy?
Most items can be returned within 30 days of delivery in new, unused condition with original packaging. See the Returns, Refunds & Cancellations page for the full process and any exceptions.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 business days. Your bank may take a few additional days to post it.
My item arrived damaged or defective — what do I do?
Email support@thebaristabench.store within 7 days of delivery with your order number and a photo. We’ll arrange a replacement or full refund at no cost to you.
Are your products covered by a warranty?
Equipment is covered against manufacturing defects. If something fails under normal use, contact us and we’ll help with a repair, replacement, or refund per the manufacturer’s terms.
Products & support
Are your products new?
Yes. Every item we sell is brand new, held in stock, and shipped from within the United States — never used, refurbished, or drop-shipped from overseas.
Can you help me choose the right machine or grinder?
Absolutely. Email or call us and we’ll help you dial in the right setup for your counter, your budget, and how you brew.