If a piece isn’t right, send it back. You have 30 days from delivery to
return most items for a full refund. Here’s exactly how it works — including how to cancel an order
before it ships.

30-day return window

You may return most items within 30 days of the delivery date for a refund to your
original payment method. To be eligible, an item must be:

• In new, unused condition, showing no signs of use beyond a reasonable inspection;
• Returned in its original packaging with all accessories, manuals, and parts included;
• Accompanied by proof of purchase (your order number or confirmation email).

How to start a return

1. Email support@thebaristabench.store with your order number and the item(s) you’d like to return, and tell us the reason.
2. We’ll reply within one business day with a Return Merchandise Authorization (RMA) and the return address.
3. Pack the item securely in its original packaging and ship it back using a trackable method. Write your RMA number on the outside of the package.
4. Once we receive and inspect the return, we’ll email you to confirm your refund.

Refunds

After we receive and inspect your return, we issue your refund to the original payment
method within 3–5 business days. Your bank or card issuer may take an
additional 3–10 business days to post the credit to your statement. Refunds cover the price of the
returned item(s); original shipping charges are non-refundable except where the return is the result of our
error or a defective product.

Return shipping costs

• Change of mind / no longer needed: the customer is responsible for return shipping.
• Our error, or a damaged/defective item: we cover return shipping and send a prepaid label — there is no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the
replacement. If you’d like help selecting the right alternative, email us and we’ll walk you through it.

Damaged or defective items

If your order arrives damaged or is defective, email support@thebaristabench.store within
7 days of delivery with your order number and a photo. We’ll arrange a free replacement or
a full refund, including any shipping costs — the choice is yours.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned once opened or used: cleaning
chemicals and descaler, coffee filters, and any consumable or food-contact item where the seal has been
broken. Items marked “Final Sale” at the time of purchase are also non-returnable. This does not affect
your rights in the case of a damaged or defective product.

Order changes & cancellations

We move quickly to get orders to the carrier, so the window to change or cancel is short. If you need to
cancel or modify an order:

• Before it ships: email support@thebaristabench.store or call
  (480) 695-5048 as soon as possible. If your order has not yet been handed to the
  carrier, we’ll cancel it and issue a full refund, or make the change you need.
• After it ships: the order can no longer be canceled, but you may return it under the
  30-day policy above once it arrives.

Because we typically process orders within 0–2 business days, please contact us the same day if
possible. We confirm every cancellation in writing by email.

Questions

Email support@thebaristabench.store or call (480) 695-5048 during business
hours (Monday–Friday, 8:00 AM–5:00 PM MST). We’re happy to help.